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Frequently Asked Questions

How do I book an appointment? Will my card on file be charged?

To book your appointment you can click on the
button anywhere on the website. This will redirect you to our booking app PocketSuite. Once you are registered on the app you will receive a friendly greeting from CocoonSpiritOasis and you you will have a direct line of communication with us if you need any assistance or have any questions. You will also be given access to the online calendar where you can book your appointment anytime, at your convenience. If you do not find a time that works for you we will do our best to help find you a spot, so please let us know!
 
To book an appointment you will need to place a credit card on file with PocketSuite and also fill out a health intake form. PocketSuite stores your credit card information encrypted with the latest PCI compliance to protect your privacy and is HIPPA compliant as well. Your credit card is necessary to hold your appointment. It will not be charged unless you wish to use it to pay for your session once it is over, or if you do not honor the cancellation policy.

 

How should I prepare for my massage and how fully should I undress for my massage?

This is a common question, especially for clients who are new to getting massages. The answer is pretty simple, you should do what will make you the most comfortable, both in preparation and undressing for your massage. It is not necessary to shave or wash your hair prior to a massage, unless you feel like you want to. You will always be appropriately draped with a sheet and blanket for modesty throughout your session. However, you may keep on any garment you wish to help you feel comfortable. While we recommend that clothing be removed for the optimal experience, you can receive massage fully clothed if that is your preference. Please always remember that we are a judgement free space. Often it is when we are not at our best emotionally or physically that we need a massage and energy work session the most.

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What is your cancellation policy?

24 hours notice is required for all cancellations. The session fee will be due in full for all non-emergency cancellations occurring with less than 24 hours notice prior to the time of the appointment.

What can I expect when I arrive for my appointment?

Upon your arrival you will be given time to use the bathroom and then we will do a check in on any concerns or goals you have for your session. For first time guests there will be a complimentary "get to know you" consultation that may last 15-30 minutes. During the consultation we will review your medical intake form, discuss issues that you would like help with and answer any questions you may have. You will then be shown where to store your clothes and how to situate yourself on the table and finally your therapist will leave the room so you can privately undress and get covered with a sheet and blanket on the massage table.

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